Privacy Policy

1. About this policy

This policy explains what personal information [FILL: company] collects through the Bhavya Gyan Academy learning website ("the site"), why we collect it, who sees it, and what choices you have. By registering and ticking the consent box you agree to this policy.

2. What we collect

• Account details: your name, email address, mobile number, college, degree course, semester, language choice and (if you add one) your photo. Your password is stored only in a scrambled form, never as plain text.
• Learning activity: which lessons you opened or completed, how much of each video you watched, quiz answers and marks, assignments you submitted and the marks and feedback you received, and certificates issued to you.
• Payment details: for online purchases, your billing name, state and (if you give it) GSTIN, and the order and payment reference. Your card, UPI or bank details are handled by Razorpay and are not stored on our site.
• Technical information: login time, IP address and browser type, kept in security logs, and a session cookie that keeps you logged in.

3. Why we use it

• To create your account, verify your email and let you log in.
• To give you the courses, track your progress, mark quizzes and assignments, and issue certificates.
• To send you emails about your account, passwords, your enrolment, grades, certificates and invoices.
• To take payments and make GST invoices.
• To keep the site safe, find misuse (for example a video being leaked) and meet legal duties.

4. Who can see it

• Your college: if you joined through a college, its administrators can see your name, email, course progress, marks and certificates. Faculty teaching your course can see your progress and your assignments.
• Our team: the platform administrators can see account and course records, to run the service and help you.
• Service providers who help us run the site: an email service (to send emails), Razorpay (payments), and our hosting provider. Videos may be played from YouTube or another video host, which may collect its own information when a video is played.
• We do not sell your personal information. We share it with others only when the law requires it.

5. Cookies

We use only the cookies the site needs to work: one to keep you logged in and one to remember your language. We do not use advertising cookies.

6. How long we keep it

We keep your information while your account is active and for as long as needed for the purposes above, and for the time the law requires (for example, tax and invoice records). Certificates stay verifiable for as long as the site runs.

7. Keeping it safe

We use passwords stored in scrambled form, secure (https) connections, limits on wrong password attempts, access rules by role, and regular backups. No system is perfectly safe, but we work to protect your information.

8. Your choices

You may ask us to show you the information we hold about you, to correct it, or to delete it, and you may withdraw your consent. You can fix your name, mobile number and language yourself on your profile page. For anything else, write to [FILL: email]. Some information has to be kept by law, and deleting your account will end your access to courses and certificates.

9. Complaints

If you are not happy with how we handle your information, write to our grievance contact: [FILL: name and email of the person who handles complaints]. We will reply within a reasonable time.

10. Changes to this policy

We may update this policy. The latest version is always on this page.

11. Contact

[FILL: company], [FILL: address]. Email: [FILL: email].